Adrian Payne

Business, Management and Accounting · Social Sciences

48h-index16.6kcitations132works16.02yr avg
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Research Topics

Customer Service Quality and Loyalty(70), Service and Product Innovation(37), Innovation and Knowledge Management(11), Quality and Supply Management(11), Consumer Behavior in Brand Consumption and Identification(9)

Publications132 total

Is Regulation really the barrier? Exploring the Opportunities and Challenges in Certifying Maritime Systems with Increased Automation and Autonomy.
2024
Relationship Marketing
2024· 32 cited
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Journal of Services Marketing·2023· 5 cited
Interactions Between Traditional and Reversed IT Adoption: How Incumbent Devices Affect Cross-Situational Specialization of New Entries
IEEE Transactions on Engineering Management·2023· 2 cited
Interview: Discussing Value Proposition Research in the Context of New Companies Committed to Scaling Early and Rapidly
Technology Innovation Management Review·2021· 2 citedOpen Access
Emergence and phase transitions in service ecosystems
Journal of Business Research·2021· 82 citedOpen Access
Viability mechanisms in market systems: prerequisites for market shaping
Journal of Business and Industrial Marketing·2020· 37 citedOpen Access
Toward a comprehensive framework of value proposition development: From strategy to implementation
Industrial Marketing Management·2020· 80 cited
Customer Advocacy: A Distinctive Form of Word of Mouth
Journal of Service Research·2020· 120 cited
Understanding and managing customer value propositions: Introduction to the special issue
Industrial Marketing Management·2020· 12 cited
Value Propositions As Market-Shaping Devices: A Qualitative Comparative Analysis
SSRN Electronic Journal·2020· 2 citedOpen Access
Customer Advocacy Scale
PsycTESTS Dataset·2020
Value propositions as market-shaping devices: A qualitative comparative analysis
Industrial Marketing Management·2019· 72 citedOpen Access
Service ecosystem well-being: conceptualization and implications for theory and practice
European Journal of Marketing·2019· 139 cited
Pricing in Consumer Digital Markets: A Dynamic Framework
Australasian Marketing Journal (AMJ)·2019· 13 citedOpen Access
Pricing in Consumer Digital Markets: A Dynamic Framework
SSRN Electronic Journal·2019Open Access
The Role of Value Propositions in Market-Shaping Strategies: A Qualitative Comparative Analysis
2019
Service ecosystem dynamics: a conceptual framework to describe phase transitions
CINECA IRIS Institutial research information system (Parthenope University of Naples)·2019Open Access
Conceptualizing and communicating value in business markets: From value in exchange to value in use
Industrial Marketing Management·2018· 233 cited
Value Cocreation: An Ecosystem Perspective
2018· 18 cited
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Frequent Co-authors

Pennie Frow(27), Martin Christopher(8), David Ballantyne(7), Kaj Storbacka(5), Sue Holt(4), Suvi Nenonen(4), Janet R. McColl‐Kennedy(3), Andreas Eggert(3), Simon Knox(2), Lynette Ryals(2), Louis Pelton(1), Richard J. Varey(1), Toni Hilton(1), Anthony Davidson(1), Danilo Brozović(1), Wolfgang Ulaga(1), Peck Helen(1), Moira Clark(1), Brett Collins(1), Pennie Frow(1)