Eli Jones

Reynolds American (United States) — United States

Business, Management and Accounting · Social Sciences

37h-index7.2kcitations94works2.62yr avg
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Research Topics

Customer Service Quality and Loyalty(25), Job Satisfaction and Organizational Behavior(16), Technology Adoption and User Behaviour(13), Innovation and Knowledge Management(8), Digital Marketing and Social Media(8)

Publications94 total

Designing and Evaluating an AI-enhanced Immersive Multidisciplinary Simulation (AIMS) for Interprofessional Education
ArXiv.org·2025Open Access
Salesperson pricing discretion: Exploring the contingent effects and customer outcomes
Journal of the Academy of Marketing Science·2025· 1 cited
The AI Dilemma: Should Appreciative Inquiry Seek a New Abbreviation?
AI Practitioner·2025
Prioritizing wellness amidst the hustle and grind: a framework for supporting the mental health of B2B sales professionals
Journal of Personal Selling and Sales Management·2024· 3 cited
Communicating with B2B buyers after “Dropping the Ball”: Using digital and non-digital communication formats to recover from salesperson transgressions
International Journal of Research in Marketing·2024· 9 cited
Development and Validation of the Sources of Research Self-Efficacy Scale for College Students
2023
We are not on the same page: The effects of salesperson trust overestimation on customer satisfaction and relationship performance
Industrial Marketing Management·2022· 11 cited
The comparative effects of gratitude and indebtedness in B2B relationships
Industrial Marketing Management·2022· 18 cited
The moderating role of self-efficacy in the relationship between control systems and sales performance
Journal of Personal Selling and Sales Management·2022· 25 cited
Teacher Surveys May Provide Quality Principal Evaluations: A Multilevel Case Study (Poster 31)
2022
Teacher Surveys May Provide Quality Principal Evaluations: A Multilevel Case Study (Poster 31)
Proceedings of the 2022 AERA Annual Meeting·2022
Are Teacher Candidate Ratings Reliable? What Many-Facet Rasch Measurement Says About Preservice Teacher Supervisor Ratings
Proceedings of the 2021 AERA Annual Meeting·2021
We are Not on the Same Page: The Effects of Salesperson Trust Overestimation on Customer Satisfaction and Relationship Performance
SSRN Electronic Journal·2021· 1 citedOpen Access
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Journal of the Academy of Marketing Science·2020· 50 cited
The Effects of Salesperson Trust Overestimation on Relationship Performance
SSRN Electronic Journal·2020· 1 citedOpen Access
Examining the effects of mutual information sharing and relationship empathy: A social penetration theory perspective
Journal of Business Research·2019· 68 cited
Leveraging Trust in Buyer-Seller Relationships to Battle Market Turbulence
SSRN Electronic Journal·2018· 2 citedOpen Access
Gratitude in buyer-seller relationships: a dyadic investigation
Journal of Personal Selling and Sales Management·2017· 40 cited
Time, change, and longitudinally emergent conditions: understanding and applying longitudinal growth modeling in sales research
Journal of Personal Selling and Sales Management·2017· 81 cited
Typology of Community Based Tourism
2017
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Frequent Co-authors

Lawrence B. Chonko(11), James A. Roberts(9), Keith Richards(6), Frank Q. Fu(6), Scott P. Mason(5), Stephanie M. Mangus(4), Judith Anne Garretson Folse(4), Eric Rosenfeld(3), Wynne W. Chin(3), Willy Bolander(3), Dora E. Bock(3), Rajkumar Venkatesan(2), Robert P. Leone(2), Steven P. Brown(2), Deva Rangarajan(2), Michael Ahearne(2), Douglas E. Hughes(2), Andrea L. Dixon(2), Alan J. Dubinsky(2), Mark W. Johnston(2)