Business, Management and Accounting · Social Sciences
12h-index1.5kcitations33works0.02yr avg
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Research Topics
Consumer Behavior in Brand Consumption and Identification(10), Customer Service Quality and Loyalty(9), Management and Marketing Education(6), Digital Marketing and Social Media(3), Ethics in Business and Education(3)
Publications33 total
Annals of Allergy Asthma & Immunology·2020
VTechWorks (Virginia Tech)·2019Open Access
Journal of brand strategy·2014
Journal of Service Research·2012· 51 cited
2011· 1 cited
Journal of General Management·2009· 3 cited
Journal of Business Research·2007· 794 cited
Canadian Medical Association Journal·2006Open Access
The Journal of Marketing Theory and Practice·2001· 10 cited
Journal of Services Marketing·1999· 30 cited
Journal of Service Research·1999· 23 cited
The Journal of Marketing Theory and Practice·1999· 21 cited
Psychological Reports·1997· 3 cited
European Journal of Marketing·1996· 155 cited
Service Industries Journal·1995· 50 cited
Service Industries Journal·1995· 47 cited
The Journal of Marketing Theory and Practice·1994· 4 cited
Journal of Marketing Education·1993
Journal of Public Policy & Marketing·1993· 158 cited
Journal of Services Marketing·1993· 32 cited
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Frequent Co-authors
Stephen J. Grove(17), Patricia A. Knowles(5), David N. Laband(4), Charles R. Duke(3), Les Carlson(3), Scott A. Jones(3), Norman Kangun(2), Michael J. Dorsch(2), Christopher D. Hopkins(2), Roxanne Stell(2), William E. Kilbourne(1), Raymond P. Fisk(1), Scott A. Jones(1), Jesse N. Moore(1), Timothy B. Palmer(1), David W. Cravens(1), Raymond W. LaForge(1), Clifford E. Young(1), Roger Gomes(1), R. A. Ratcliff(1)