Markus Groth

UNSW Sydney — Australia

Business, Management and Accounting · Social Sciences

33h-index6.4kcitations130works1.82yr avg
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Research Topics

Job Satisfaction and Organizational Behavior(34), Emotional Labor in Professions(30), Customer Service Quality and Loyalty(23), Psychology of Social Influence(12), Environmental Conservation and Management(9)

Publications130 total

A case study on forest practitioners’ perspectives on climate extremes: consensus on impacts and conflicts in responses
Annals of Forest Research·2025· 1 citedOpen Access
Keep them busy, keep them flowing? The effects of actively versus passively occupied wait time
Journal of Business Research·2025· 1 citedOpen Access
The enriching effects of spouses’ emotion regulation ability on employees’ leader-member exchange: Evidence from spouse-employee-supervisor triads
Journal of Business Research·2024· 1 cited
Human resource management in the emerging work ecosystem: Propositions for scholarship and implications for practice
European Management Review·2024· 6 citedOpen Access
Rethinking Customer Mistreatment at the Service Frontlines
Academy of Management Proceedings·2024
The influence of technology on the future of work: Bibliometric review and directions for management scholarship
Group & Organization Management·2023· 10 citedOpen Access
Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship
Journal of service management·2023· 11 cited
How social roles shape interpersonal affect regulation at work
Organizational Psychology Review·2023· 3 citedOpen Access
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
European Journal of Marketing·2023· 5 cited
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Journal of service management·2023· 30 cited
Priorities for Research on Customer Mistreatment in the Evolving Workplace
Academy of Management Proceedings·2023
How Display Rules Influence Turnover in Healthcare Teams and the Moderating Role of Team Negative Affective Tone
Journal of Service Research·2023· 5 citedOpen Access
The Enriching Effects of Spouse’s Emotion Regulation Ability on Employee’s Leader-Member Exchange
Academy of Management Proceedings·2022
Holding Back or Letting Go? The Effect of Emotion Suppression on Relationship Viability in New Venture Teams
Entrepreneurship Theory and Practice·2022· 4 citedOpen Access
It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery
Journal of Service Research·2021· 15 cited
Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays
Psychology and Marketing·2021· 9 cited
EU-Verkehrspolitik: Viel Potenzial, Umsetzung offen
Wirtschaftsdienst·2021· 1 citedOpen Access
Naturwissenschaftlicher Hintergrund der Erderwärmung: Wo stehen wir zurzeit?
Wirtschaftsdienst·2021Open Access
Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review
Journal of Service Research·2021· 109 cited
Climate Services for eXtremes: Bi-directional knowledge transfer for developing adaptation strategies in agriculture and forestry on the example of the 2018-2020 summer drought in Germany.
2021Open Access
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Frequent Co-authors

Anya Johnson(11), Helena Nguyen(11), Thorsten Hennig‐Thurau(7), Karyn L. Wang(6), Yumeng Yue(4), Stephen W. Gilliland(4), Mahesh Subramony(4), Michael Paul(3), Alicia A. Grandey(3), Robyn E. Goodwin(3), Sadhbh Joyce(3), Leona Tan(3), Samuel B. Harvey(3), Gianfranco Walsh(3), Yu Wu(3), Barbara A. Gutek(3), Dwayne D. Gremler(2), S. Douglas Pugh(2), Stephen J. Frenkel(2), Nick Glozier(2)