Deakin University — Australia
Business, Management and Accounting · Social Sciences
13h-index1.2kcitations40works1.02yr avg
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Research Topics
Consumer Market Behavior and Pricing(20), Customer churn and segmentation(9), Consumer Retail Behavior Studies(8), Customer Service Quality and Loyalty(6), Merger and Competition Analysis(5)
Publications40 total
Springer proceedings in business and economics·2025
Journal of Brand Management·2024· 2 citedOpen Access
NIM Marketing Intelligence Review·2022· 1 citedOpen Access
Journal of Retailing·2022· 69 cited
SSRN Electronic Journal·2022Open Access
SSRN Electronic Journal·2022Open Access
SSRN Electronic Journal·2021Open Access
Marketing Science·2019· 31 citedOpen Access
SSRN Electronic Journal·2018Open Access
Communication in Statistics- Theory and Methods·2017· 2 cited
The MIT Press eBooks·2016· 1 cited
Moving from customer lifetime value to customer equity
Own your potential (DEAKIN)·2016
Customer Needs and Solutions·2015· 9 citedOpen Access
Interference effects of competitive advertising
Queensland's institutional digital repository (The University of Queensland)·2015
Academy of Management Proceedings·2014
SSRN Electronic Journal·2012· 1 citedOpen Access
Journal of Marketing·2011· 141 cited
Marketing Science·2011· 48 citedOpen Access
SSRN Electronic Journal·2011· 10 citedOpen Access
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Frequent Co-authors
Pradeep K. Chintagunta(7), Xavier Drèze(7), Sandipan Dhar(4), Peter J. Danaher(3), Michael Braun(3), Ernst R. Berndt(3), Alvin J. Silk(3), Sundar G. Bharadwaj(2), Kapil R. Tuli(2), David Corkindale(2), Roderick J. Brodie(2), David Bell(2), George Knox(2), Jeongwen Chiang(2), Inseong Song(1), John Roberts(1), Justine Cutler(1), Qiang Lu(1), Ranjit Voola(1), Lee Kong(1)